Client Success Stories

Real results from healthcare organizations that transformed their HR functions with ImpactCare.

Academic Medicine18 months

Academic Medical Center HR Transformation

Regional Academic Medical Center

The Challenge

HR function overwhelmed with 45% turnover, no strategic capacity, and eroding credibility with leadership.

Our Solution

18-month comprehensive HR transformation including operating model redesign, team capability building, and technology modernization.

Results Achieved

  • Reduced HR turnover from 45% to 18%
  • Decreased time-to-fill by 35%
  • Improved HR satisfaction scores from 52% to 78%
  • Established HR as strategic partner with seat at leadership table

ImpactCare didn't just give us a plan—they rolled up their sleeves and helped us build something sustainable. Our HR team went from surviving to thriving.

Chief Human Resources Officer
Community Health12 months

Community Health System Nursing Retention

Multi-Hospital Community Health System

The Challenge

Nursing turnover exceeding 30% with $12M annual replacement costs threatening financial stability and care quality.

Our Solution

Comprehensive nursing retention strategy addressing root causes across recruitment, onboarding, management, and culture.

Results Achieved

  • Reduced nursing turnover from 32% to 21%
  • Saved $4.2M annually in turnover costs
  • Improved nurse engagement by 18 points
  • Decreased agency utilization by 45%

We had tried everything—retention bonuses, recognition programs, you name it. ImpactCare helped us finally understand the real drivers and build a strategy that worked.

Chief Nursing Officer
Physician Practice15 months

Physician Group HR Modernization

Large Multi-Specialty Physician Group

The Challenge

Fragmented HR across 40+ locations with no standardization, compliance risks, and inability to support growth strategy.

Our Solution

HR consolidation and modernization creating scalable infrastructure to support aggressive growth targets.

Results Achieved

  • Reduced compliance findings by 85%
  • Improved onboarding time from 4 weeks to 5 days
  • Enabled 25% practice growth without adding HR staff
  • Implemented single HR technology platform

We went from chaos to confidence. ImpactCare helped us build HR infrastructure that actually enables growth instead of holding us back.

Chief Operating Officer

What Our Clients Say

Healthcare leaders share their experience partnering with ImpactCare.

Michelle transformed how our executive team thinks about HR. She doesn't just bring solutions—she brings a completely different way of understanding the connection between people strategy and organizational performance.

C

CEO

Regional Health System

After years of HR feeling like a cost center, we finally have a true strategic partner. The transformation ImpactCare led has fundamentally changed how we attract, retain, and develop talent.

C

Chief Nursing Officer

Academic Medical Center

What sets ImpactCare apart is the combination of executive-level insight and willingness to roll up their sleeves. Michelle understood our challenges immediately and helped us build sustainable solutions.

C

CHRO

Multi-Hospital System

We've worked with big consulting firms before and always felt like a small fish. With ImpactCare, we got the strategic expertise without the bureaucracy. The results speak for themselves.

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Chief Operating Officer

Physician Group

Michelle's coaching helped me navigate my first year as CHRO. Her insights from years of healthcare HR leadership were invaluable. I couldn't have asked for a better thought partner.

C

CHRO

Community Hospital

The HR operating model work ImpactCare did for us was transformative. Our HR team went from overwhelmed firefighters to confident business partners. The change has been remarkable.

C

Chief Administrative Officer

Healthcare Network

Our Impact By The Numbers

50+
Healthcare Organizations Served
$15M+
Client Savings Achieved
35%
Average Turnover Reduction
100%
Client Satisfaction

Ready to Write Your Success Story?

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